Refund Policy

Refund Policy for USCIS Form Specialist.

 

Effective Date: January 01, 2023

 

Thank you for choosing USCIS Form Specialist. We strive to provide the best service possible, but we understand that sometimes refunds are necessary. Please read our refund policy carefully to understand your rights and our obligations.

 

1. Eligibility for Refunds.

 

1.1 Service Satisfaction Guarantee:

We are committed to ensuring your satisfaction with our services. If you are not satisfied with the service provided, you may be eligible for a refund under the conditions outlined below.

 

1.2 Refund Request Period:

Refund requests must be submitted within 30 days of the original purchase date. Requests made after this period will not be eligible for a refund.

 

2. Refund Conditions

 

2.1 Incomplete Services:

If we fail to deliver the service as described on our website or in our communications, you may request a full refund.

 

2.2 Service Errors:

If there is an error or issue with the service provided that is due to our fault, you may be eligible for a partial or full refund, depending on the nature and extent of the error.

 

2.3 Non-Refundable Services:

Certain services, including but not limited to government filing fees, expedited processing fees, and other third-party costs, are non-refundable. Our service fees for completed work are also non-refundable unless there is a failure to deliver the service as agreed.

 

3. Refund Process.

 

3.1 Submitting a Refund Request:

To request a refund, please contact our customer service team at support@uscisformspecialist.com with your order details and the reason for your request. We may ask for additional information to process your request.

 

3.2 Review and Response:

Once we receive your refund request, we will review it and respond within 10 business days. We may ask for additional information to help us understand and resolve the issue.

 

3.3 Refund Approval:

If your refund request is approved, we will process the refund within 10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.

 

4. Contact Us.

 

If you have any questions or concerns about our refund policy, please do not hesitate to contact us:

 

We value your business and appreciate your understanding of our refund policy. Thank you for choosing USCIS Form Specialist.